TERMS & CONDITIONS• Important Information • Please Read Carefully •

ABOUT US K-TECH SUPPORT builds custom computers to fit anyone’s needs. We offer custom desktops, custom Workstations, accessories. You get full local support and warranty on most anything we sell. We also offer a wide variety of computer services for your convenience, including troubleshooting, diagnosis, repairs, installations, upgrades, warranty facilitation, and on-site visits. SUPPORTED PRODUCTS K-TECH SUPPORT provides repair service on most any brand desktop or laptop purchased in the last 5 years. We normally recommend that computers older than 5 years old are not worth repairing and should be updated. There is no charge for the repair of systems that are under K-TECH SUPPORT warranty. SOFTWARE AND HARDWARE PROBLEMS NOT COVERED UNDER WARRANTY Computer limited warranties do not cover software-related problems of any type or nature. Nor does the warranty cover problems related to, or caused by, the installation of any hardware item(s) after the date of the original purchase, problems related to accident or service performed by anyone other than an authorized K-TECH SUPPORT technician. K-TECH SUPPORT technicians may ask you to uninstall certain applications that are known to cause system problems before they begin troubleshooting. K-TECH SUPPORT is not responsible for any lost data. Hard drives can die anytime, even on your way ride to our workshop. When cleaning your computer’s files for better performance, some data will be erased like cookies, history, start-up commands, and other temporary files, but we will make every effort to never erase your bookmarks, favourites, email records, letters, photos, videos, and any other user-created files. SERVICE AND UPGRADE PARTS SALEDefective parts will be exchanged for a like part up to 30 days from the date of our purchase and installation. After 30 days from the date of purchase, defective service parts will be handled in accordance with the manufacturer’s parts warranty. No refunds on service or upgrade parts.

WORKSHOP WARRANTYMemory upgrades carry a manufacturer Lifetime warranty. All repairs performed by the K-TECH SUPPORT are guaranteed for 30 days from the date that the repair was performed. In cases where parts were replaced, the new part is guaranteed for 90 days from the date of the repair. The workshop warranty applies to repairs performed to a system for a particular symptom. If several symptoms are repaired, then the Workshop Warranty applies to all the symptoms repaired. If your system develops a new symptom within the 30 day period after your system was repaired, the new symptom will be treated as a new repair and incur our usual and customary charges. Upon completion of work to your equipment our technicians will attempt to notify you, after this notification, you will have 30 days to collect the equipment or storage fees will be applied. All equipment not collected and paid for within 120 days will become the property of K-TECH SUPPORT, from where it may be disposed of to recover all monies owing. No Trouble Found: Occasionally we will receive a system for repair that we cannot find a problem with or duplicate the problem described. In cases such as this, there will be a minimum troubleshooting charge. If the problem with your system reoccurs within 30 days, we will apply the previous minimum charge to the new service provided. If there is an additional charge, you will be notified before the work is done. ORDERED PARTSIf your system needs a part to repair it, we will contact you before ordering the part with an estimate of the cost of the part and the amount of the labour cost involved. All parts are ordered with your consent. When we order parts on your behalf, you will be charged for the parts and any associated labour costs. Our vendors will not allow us to return parts for credit. Parts replaced within the manufacturer’s warranty period may be new or refurbished and are covered by the remaining manufacturer’s warranty, or for no less than 90 days. For non-warranty work, parts may be new or refurbished and are warranted for 90 days from the date of the repair. Exchange parts must be facilitated by K-TECH SUPPORT.
TURNAROUND TIMEFirst come, first served, first in, first out. We make every effort to troubleshoot every system that enters our workshop within 24 hrs. However, due to periods of increased workload, it may take longer to contact you with a diagnosis. A time estimate will be given when you drop your system off. Due to space limitations, we request that you pick up your equipment promptly.

NO FIX - NO FEE POLICYOur no fix no fee policy means that if the technician does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer. If the technician is able to resolve the problem or effect the repair but is only prevented from doing so by the customer requests the technician not to proceed with the work, then the customer is charged for the technician's time spent to that point. If the technician is able to resolve the problem or effect the repair but is only prevented from doing so because the customer does not possess the required software or Product Key, then the customer is charged for the technician's time spent to that point. If the technician provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the technician's time spent to that point. The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning. The policy does not apply to where a technician is prevented from repairing a customer’s issue because of external sources, for example, the customer has no internet and after fault diagnosing and testing it is determined that the Internet Service Provider has current outages affecting the customer’s internet.